customer service automation

Salesforce’s AI Support Agent Answers Over 1 Million Customer Questions

Discover how Salesforce's AI agent Agentforce has revolutionized customer support by handling over 1 million requests, providing 24/7 help while letting humans focus on complex problems

2025.07.09

Science and Technology

AI Assistants Get Jobs: How Salesforce Creates Digital Workers

Learn how Salesforce is creating AI agents that work alongside humans, handling customer service, sales, and marketing tasks automatically while businesses sleep.

2025.07.06

Digital and AI

Teaching AI to Learn From Its Mistakes: The Self-Improving Robot Brain

Discover how AI agents can learn from their experiences to become smarter and cheaper to run, using a process similar to how students improve through practice and feedback.